Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@waletprime.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, please put the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Attn: Return WaletPrime
RMA#
Jl Piere Tendean Depan Mantos, Sario Utara, Sario
Manado, Sulawesi Utara 95114
Indonesia
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspection the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycle to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been proceed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number to arrange a refund or exchange.
Please Note
Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: support@waletprime.com